Dare boldly

Inspiring acts of grace in everyday living

Where Is The Love? Dave Cunnin – guest post

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Dave Cunnin has a heart of an artist. His palette is the Soul. Dave challenges our assumptions with loving grace, asking us to look at where we stand in the truth of what we are creating in the world. In is guest post, Where Is The Love, he states, “Work is an act of service and service with love is our highest calling.”

Dave’s story today teaches the gift of being of service as both the servant and the one being served with humility and love.

Thanks Dave!

Where Is The Love?

by Dave Cunnin

www.harmoniousflow.com

“Work is love made visible.
And if you cannot work with love but only with distaste, 
it is better that you should leave your work 
and sit at the gate of the temple 
and take alms of those who work with joy.”
Kahlil Gibran

There used to be a sign posted in many retail, service and restaurant establishments saying:

If you liked our service, tell others.
If you didn’t like our service, tell us.

I haven’t seen that sign for years. I think for good reason. Let’s face it, customer service is becoming as obsolete as green space in our cities. I recently attempted to purchase a vehicle. I felt I was being led down a narrowing cattle shoot of un-disclosure and misdirection where, at the end of the line the vehicle cost bore little relation to its advertised price. I made a difference. I chose not to buy the vehicle. Furthermore I openly and empathetically shared my concerns about their procedures with the sales person and the sales manager. They responded with rationalizations. Underlying all of this is a lack of trust. They don’t trust the customer, the customers don’t trust them. A significant moment, a moment that should be happy and joyous was turned into a duel.

We don’t buy things, we buy feelings. We don’t do things, we create feelings. At our core, we are feeling beings; the world of commerce appears to have forgotten that. Sure they use fear, sure they use guilt, intimidation, and pressure. When I requested time to consider the deal before finalizing it, the salesperson only expressed concern about how her bosses would feel if I left without putting down a deposit. What am I? Who am I? I was a person preparing myself to make a major commitment, all they could see was a sale.

It is not just dealerships, it is everywhere. I notice that while service clerks may be pointing their eyes in my direction (eye contact is another thing that is fading), their focus and their attention is directed towards their bosses and the business. Clerks, sales people, service reps used to approach with an attitude of “how can I help you?” Now the attitude feels like “what can I get from you?”

What struck me and disturbed me the most when discussing my concerns with the sales person and the sales manager was their unawareness that anything could be amiss in their protocol and procedures. Our work and our society has been gravitating to a point where counting transactions is more important than building a relationships. Work is an act of service and service with love is our highest calling.

I believe we can all make a difference by, as customers, politely speak out when we feel devalued and as employees by  asking the questions “Who are we serving?” “What are we serving?”  Tasks in themselves have little meaning. The wealth and richness inherent in work is derived from our opportunities to interact with others while we perform the tasks. As Kahlil states, if we cannot serve with love, we are better off allowing others to serve us with love.

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Author: Louise Gallagher

I believe we each have the capacity to be the change we want to see in the world, to make a world of difference. I believe we are creative beings on the journey of our lifetimes. It's up to each of us to Live It Up and SHINE!

5 thoughts on “Where Is The Love? Dave Cunnin – guest post

  1. It is so true that lack of trust sometimes seems pervasive. Your blog is a breath of fresh air, and the guest post from Dave is no exception. it is so important to slow down and think about what is really happening in these day to day transactions. To think about how we are able to show love through work. I think we all have the gift to do it.

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  2. Well said Dave. I agree completely. I especially like this statement, “Work is an act of service and service with love is our highest calling.”

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  3. Dave – Such true words. I know I certainly remember good service – perhaps because it’s no longer the norm.
    Nice to see you here

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  4. fabulous poem, I wish the environment of the offices of present world echoed that too.

    most of the bosses make work a punishment.

    Like

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