It was one of those forgetful moments.
I am at the self-check out at Safeway near our house. I pay by Debit with CashBack and walk away with my groceries, but not my cash.
It isn’t until I’m home I realize my mistake.
I call the store.
A young man named Alex answers.
He is very polite. Listens carefully and says, “Bring your receipt to the Customer Service desk and we’ll see what we can do.”
“Can you do anything?” I ask.
“I don’t know,” he says, “but if you come in we’ll see.”
I tell C.C. what’s happened. He laughs and says what I’ve been thinking, “How forgetful of you. Were you in a rush?” he asks.
What? Me? In a rush?
I visualize in my mind standing at the checkout. People are lined up. It’s rush hour. I’m on my way home. I’m tired… yada yada yada.
I get in my car and drive back to the store. It’s only a five minute drive away and for $60, it’s worth checking out what the store can do. Though I had said to the young man on the phone, “Well if it’s my mistake, it’s my mistake. I don’t expect you to fix it.”
“Come in and we’ll see,” he said.
I go into the store.
Another young man, Connor, is at the Service Desk.
I tell him my conundrum.
He asks for my receipt. Checks it over. Disappears into the back office.
I stand waiting. Curiosity rises. What is he doing back there?
Part of my mind is preparing my speech for when he comes back out to tell me there’s nothing they can do. You know, the one where I haughtily suggest they don’t ask people to come back in if they can’t help them, and all that kind of talk served up with a good dish of attitude.
He comes back out.
“I’ll get someone to get you your money”, he says as he walks by.
He chats with the young man at the Self Check Out desk and hands him some keys. The young man walks over to the machine where I was checking out. He waits politely for the woman who is there to finish her transaction before opening the unit.
He pulls out the black box that contains the cash. Extracts 3 x $20 dollar bills and hands them to me.
“Thank you so much,” I say.
“You’re welcome,” he replies and hurries off to help another customer.
And that’s it.
No muss. No fuss. No questions asked.
So maybe it really wasn’t my forgetfulness! Maybe the machine forgot to give me my money!
Ha! Take that you technological wonder!
And as to my attitude.
I apologize to the unknown stranger who did not take my cash from the machine. I did for a moment have some not so nice thoughts about my fellow human beings!
I apologize for my thoughts with attitude as I stood waiting for Connor as he did whatever he was doing in the back room to resolve my dilemma.
Bless them. Forgive me.
And Safeway. Thank you. You surprised and delighted me.
Not once was I treated as if I was lying or trying to cheat anyone. Not once did I feel put down or like I was in the wrong.
Way to go Safeway! Way to go Alex, Connor and the young man who so politely gave me the cash.
Moral of the story.
No matter the situation, trust. It is a beautiful grace.
Oh. And leave off the attitude. Even if it is only in your head, it does not serve anyone well.