I spent a big portion of the day yesterday working on the new website for my company, Critical Intent — a challenge at the best of times for non-techy me. But, in the end, I got it working. Now to build the content.

In the process, I relied upon the technical support team at godaddy.com, the hosting company, to guide me through a couple of glitches that were messing with the workings of my website. The two different people I spoke with at godaddy were amazing. They walked me through the processes, helped me fix the glitches not once making me feel like I was stupid, incompetent, or a techno-klutz, which when it comes to geek-speak, I often feel like I am — if not exactly stupid and incompetent, at least a techno-klutz.

After going to a classical guitar concert with a girlfriend, getting home at 10:30 determined to fix the problem and finding someone capable of helping me, I was tired and appreciative of their support. So, I decided to do something about my appreciation.

I wrote an email to the management at godaddy to express my gratitude and admiration for the technical support team. It only took me a moment to express in writing my appreciation for their help and, while I know they’re paid to help, I really appreciate the grace with which they do their job. And, in expressing my gratitude I know it will be on the staff’s employment file for as long as they’re part of the team. And that makes a difference. Q.P. the tech support member who helped me re-direct my URL to the proper site, was amazingly supportive and patient with me as I struggled with FTP site navigation and MySQL updates — seriously? Who knew I had an SQL all of my own?

It doesn’t take much to express gratitude, yet, when we take the time to do it, we send out ripples of appreciation that keep on rippling. In those ripples, making a difference is easy when I respond in gratitude to the difference other’s make in my world.

Namaste.