Gail the bartender and #StrazStrong – one person’s difference-making

Her name is Gail. She’s the bartender at the Cork and Well situated near Gate 19 at Toronto Pearson Airport.

She loves her job.

It shows..

It’s the guy sitting next to me who asks the question that really makes her character shine.

“So what’s with the 3 hats beside the TV?” he asks, pointing to 3 ball caps lying on a small wooden ledge above the bar, beside the TV.

She smiles as she passes him his beer and says, “There’s a real story behind each one,” she teases and goes off to serve another customer.

When she comes back she says to the man who asked the question, “So, you want the story?”

“Can I guess first?” I ask.

“Sure,” she replies. “But you won’t get it right.”

Game on.

She’s right.

I don’t get it right.

Turns out, players from each team did not give her the caps. She bought each one.

She points to the Maple Leaf’s ball cap, the one on the outer left of the three. “Well, how could I not have this one?” she asks us. “This is their city. It’s only right.”

She points to the Boston Bruins cap on the far right. “The Bruins are my team,” she says. “They’re my screen saver on my phone. I gotta have their cap on my ledge.”

And then she carefully picks up the black middle cap with a yellow No. 10 above the peak.

“This one is special,” she says. And she puts it on backwards to show the hashtag sewn in yellow thread on the band across the back. #StrazStrong

“Ahh,” I say nodding my head. “Humboldt. Nice.”

The guy beside me nods his head too. “Nice.”

Gail places her hands on either side of the cap and adjusts it just right.

“The day after it happened, I put out a sign on my counter and told people that every tip I got that day was going to help the survivors and the families.

She earned over $500, all of which she sent along.

Since then, she’s done various different things to support the StrazFoundation, including buy only green and yellow napkins for the bar, use only green pens, tell people the story, and write condolence cards to the 16 families who lost their loved ones.

She’s even asked celebrities such as Canadian football legend John Hufnagle who happened to sit at the bar one day and ask a similar question about the hats.

She’s got 16 different celebrities to sign and has been in touch with the Humboldt Bronco’s team administrator to get the cards sent out.

She tells us all this, and more, about her admiration and support of the team in between serving customers who pop in and out of the bar. Our connecting flight to Ottawa has been delayed. We’ve got time.

As I’m getting ready to leave, Gail is standing on the far side of the bar, talking to another staff member. I wave and call out a thank you. She calls me over and tells me excitedly, “I’ve got one more story I gotta share.”

Excitedly, she talks about her friend who is 76 and not well. “She’s got breast cancer and just had a mastectomy, She’s not in great shape but she’s feisty so I like to help her as much as I can so she doesn’t do too much.”

One day while she was over visiting her friend, she hears her call her from the bedroom. Come quick. She rushed into the bedroom and somehow her friend has fallen and wedged herself between the dresser and her bed.

“I can’t really get to her and pull her out without causing her pain,” Gail says. I’m panicking. Don’t know what to do. She’s crying. Can’t get up. I gotta do something.”

That’s when she remembers her hero, Ryan Straschnitzki, one of 13 survivors from the crash that took 16 young lives.

“I ask myself, ‘what would Ryan do?’ and then I remember what he’s been learning and practicing. Crawling.”

She tells her friend to roll onto her hands and knees and start crawling.

It worked.

At this point we’ve both got tears in our eyes and I have to go.

“Thank you for sharing your stories. You’re very inspiring,” I tell her.

“Thanks for listening.”

She smiles, open her arms and says, “we gotta hug.”

And so we do. Two virtual strangers standing heart to heart in the memory of #StrazStrong.

Namaste.

From GO to Ease back and relax mode

We are off an adventure today. Into the office for a catch-up morning and then, C.C. and I fly east to red and golden leaves, warmer temperatures and NO SNOW for a week.

A nephew’s wedding in Toronto and then, 5 days with our dear friends at their beautiful cottage on a lake in the woods west of Ottawa.

How lovely.

In the interim, I’ll be posting photos of Maple trees turning red and lake water shimmering in golden light.

But for today, one last shot at winter’s early descent here in Calgary as I switch from ‘go’ to ‘ease back and relax’ mode.

I’ll be seeing you occasionally here, but mostly, I’ll be soaking up the good vibes of spending time with dear friends surrounded by the beauty and wonder of Mother Nature falling with grace into autumn glory. (instead of skipping autumn and going straight to winter!)

And for those who are wondering, yesterday’s snowfall was a record for October. Not in a hundred years, they say, have we seen so much snow in one day in October!

Well I’ll be dashed if the crops ain’t thrashed, as my brother-in-law likes to say. He’s a prairie boy y’a know and he knows what he’s talkin’ about when he’s talkin’ about the weather!

Namaste.

 

Dear Mother Nature. I’m sorry.

My eldest daughter, who lives in the temperate climes of Vancouver, sends me photos of flowers growing in their back lane. “Do you know what kind of flowers these are?” she asks.

I take her seriously. I think I know. Search online and I’m correct. They’re a type of Passion Fruit Flower.

I could have saved myself the time.

She wasn’t really interested in the kind of flower they were. She was trying to make a point. See mom. Our weather isn’t as freaky as Calgary’s!

It’s a favourite past time of those who do not live in this city. To comment on our weather when Mother Nature goes on a rant.

And rant she did last night. It is October 2 and we have several centimetres of snow on the ground.

It’s quite pretty.

Honest.

But even prettiness cannot disguise what it is. Snow on October 2nd.

Which is why I penned this missive to Mother Nature. (I was going to call her Ole’ Mother Nature but I didn’t want to risk her ire at my suggestion she was old). In its writing, I discovered Mother Nature ain’t that old, but she sure is wise and we humans are kind of deaf, blind and unconscious to her pleas.

Dear Mother Nature,

I see you’ve decided to turn the tables on fall and skip it all together. Summer to Winter is a brief season and after having endured your wrath burning us up and then freezing us out this past summer, I feel you have deprived us all of the much needed respite of Autumn.

Last night’s delightful, compared to this morning, frosting.

Please take it back. The snow that is. We truly don’t need it.

It kind of feels like the guest who turns up at the door unannounced. You invite them in because you don’t want to appear to be rude. But you fear the moment you open the door they will come in and stay and stay and stay and stay. They inevitably do that which you fear.

I know. I know.

What we fear we create.

But seriously Mother Nature. I did not create this snow.

You did and I am holding you accountable.

What’s that you say?

You are indifferent to my holding you accountable? You don’t really care?

Oh Mother Nature. How cruel. How harsh.

Oh. You think we all should have been kinder to the planet? Not create so much toxic off-gassing and pollution?

You’re right about that Mother Nature.

So can we just renegotiate. You know. Go back to square one and start over.

Not possible you say?

I’m so sorry you feel that way.

What am I going to do about it?

Well… nothing. You’re the one who dumped it on us. You need to be the one to clean up your mess.

Oh. Your mess is the outcome of our mess? You can take away the snow but you can’t take away the plastic in our oceans and the holes in our ozone.

Oh. You have been trying to warn us?

Honest. I’m listening now. Can we please begin again?

No?  Don’t you think you’re being a tad difficult? Everyone deserves a second chance.

Oh. You’ve given us a gazillion? 

Look. I’m sorry okay. We weren’t thinking about the future when we tore down your forests and paved over your sacred ground. And we definitely weren’t worried about tomorrow when we built our factories and our highrises and our economic advantages that disadvantaged so many.

Okay. Okay. I hear you. We need to clean up our act. We’re trying. Honest.

Oh. Not fast enough? You’re running out of air? I’m sorry. Be that way. We can’t change what’s done.

We’d better learn how?

Oh my. You are upset.

Yes. Yes. Of course I’d be upset too if someone poured toxic waste into my bloodstream and clogged my arteries with noxious gases.

And yes, I know it’s not nice to dump my garbage all over your surface.

Like I said. I’m sorry.

Now. Can we go back to talking about this snow you dumped last night? I really want it gone.

Right. I should have thought about that decades ago. I get it. Global warming isn’t fake news. And this dump is not a warning shot. It’s our new reality.

Fine. Leave it. But I’m telling you. If you don’t smarten up I’m going to… well, I don’t know what I”m going to do.

Ahhh. That’s the problem. You think I need to do something different?

Okay. Guess I’ll clean up my act.

Thanks for the weather. I guess we haven’t got a lot of choice but to take what you give us.

Sincerely,

 

Your environmentally unconscious, trying to wake up, human.

 

Last night’s delightful frosting.

.

The Lunch Date

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The last time I saw him he was not looking good. I feared for him. Knew there was not a lot I could do to change the trajectory of his life and so I prayed for him that he find comfort and ease no matter where he was.

And then, he turned 65.

“My old age pension kicked in,” he told me on Friday when he dropped by my office for a visit, and to take me to lunch.

Originally he was coming for a coffee. When he called me in the morning to see if I had time for a visit, “I have lots of exciting things to tell you,” he said, I looked at my jam-packed day and didn’t see how I could do it.

But, I know this man. To try to set another date would not work. He wouldn’t call the next day as promised, not because he wouldn’t want to but rather, because he lives in the immediacy of now and to put him off would translate to, ‘she doesn’t want to have a coffee with me’.

I had no means of getting in touch with him. He doesn’t have a cell phone, nor a home phone.

He is homeless.

A veteran of the streets, he has lived for over 20 years at Calgary’s largest single’s homeless shelter.

In the end, he was late for our coffee date but in time for lunch.

“Do you want to walk over to the coffee shop at the corner?” I asked him when he arrived.

“Why don’t I buy you lunch instead?” he queried.

“You don’t have to buy me lunch” I replied.

“I want to,” was his simple answer.

Leaving his backpack in my office, we walked down the block to a cafeteria style restaurant in an office tower down the block.

Together we examined the food selections as staff and some customers checked us out. We made an interesting couple. A grey-haired woman in business attire and an older, visibly homeless, man.

When he’d arrived at my office I was relieved to see how much better he was looking. When I complemented him on his fresh haircut and trim mustache, he told me about turning 65 and getting his monthly cheque.

“I’ve got a counsellor working on getting me housed,” he said with a laugh. “It’s a slow process but I’m in no rush. I kind of like it where I’m at.”

Where he’s at is sleeping every night on a mat in the shelter’s Intox area, all his possessions in a backpack or stuffed inside a small locker. There are two keys to his locker. He has one, staff of the shelter the other.

I have known him for over 12 years. One of the first artists to come to the art program I started at the shelter when I worked there years ago, he is incredibly talented and vulnerable. Gentle of heart, a questing mind, he is proud. Sensitive and single-minded.

Once, while driving him to a play he was involved in he told me he wasn’t going to go through with it.

“No one understands,” he told me. “And they definitely don’t care.”

As we drove and I listened to his story of how the Director didn’t ‘get him’ and the whole thing about being involved in the play was futile, I asked him to tell me the lines he had written for his part in the play.

“I am a father, son, brother, uncle, friend. I am a carpenter, an artist, musician, poet. I laugh. I cry. I smile. I bleed. Which of these are diminished because I am human?”

“You will never get anyone to understand if you do not speak up,” I told him. “And if they do not hear your story, how will they learn to care?”

He continued on with that play and went on to perform in many others, including in the off-Broadway production of Requiem for a Lost Girl in New York City.

He almost chose to not go to New York too. He was having challenges getting his passport and wanted to give up on the whole adventure. I went to the passport office with him and supported him as he completed the process. That trip was one of the highlights of his life.

We all want to quit sometimes. To say, ‘why bother?’.

What this man has taught me is that fear is always present. When we reach out to others, when we step into our fears, into the broken places of our lives, the fear is still present, but it is diminished in our not being alone. In that place, anything can happen, including miracles.

On Friday, a man bought me lunch.

We chatted and laughed together. I showed him pictures of my daughters and grandson. He shared stories of his world today. Of his ‘trap line’, the regular route he travels everyday to collect bottles for extra cash. About those who save bottles just for him, about the restaurants along his route who make sure to separate the bottles from the trash and those who don’t. He talked about old times and his hopes for the future, his dream of once again being involved in Requiem for a Lost Girl should it be remounted. And the possibility of getting a home.

In sharing time together I was reminded once again how fortunate and blessed I am to do the work I do, to have had the opportunity to walk this path with so many beautiful hearts.

I had lunch with a man of Friday.

He reminded me of how beautiful the world is, no matter what side of the street we are on, when we walk together and share the stories of our lives.

I am grateful.

 

 

 

Friday Musings on Leadership and Other Random Thoughts

It’s a simple concept. To be good for one it must be good for all.

It’s also a challenge. How do you ensure that whatever you’re doing is not going to create worse for someone else? Can you?

I remember the first time I had to let a staff go. I was sick. How could I impact a person’s life that way?

Turns out, it was a good thing for that individual. They didn’t like the work. They wanted to go back to school and this gave them the opportunity to do so.

Changing their work status created an opportunity for them to change their lives – it also created better within the organization.

I couldn’t have foreseen that at the time. I just knew that, even though it was uncomfortable, our paths had to part.

Change by its very nature is not static. Change one thing, someone else is impacted which creates more change.

As I settle into a new leadership role, I am thinking about change a lot. Everything I do has an impact.

What kind of impact do I want to make?

At the end of the day yesterday, I sat with a former co-worker who has just taken on an ED role at another organization. We chatted about change and leadership and how to create better while holding space for applause and criticism without being attached to either.

“It’s lonely at the top,” my friend said. “Because no matter the situation, you have to make the final decision. There will be people who like it. People who don’t. Doesn’t matter. You have to make it anyway.”

My friend is right. I can hear all the opinions, see through many lenses, shift through many perspectives, but in the end, the decision rests with me. In the end, I have to be okay with whatever I decide.

My friend went on to say that often, there’s no right or wrong decision, there’s just the one you choose.

Isn’t that the crux of it?  Whatever decision we make, we have to be comfortable with what we’ve chosen and then, live into the choice.

As a leader, it’s imperative to not continually second guess, vacillate or keep changing your mind. It’s important to commit.

It’s okay to pause and consider the options before committing to a course of action. It’s not okay to decide to not decide.

I’m musing on leadership these days. Thinking about what kind of leader I want to be. What is my impact? How do I get comfortable turning up, paying attention, making decisions and staying unattached to the outcome?

It’s an interesting space. I’m leaning into growing and learning and staying grounded in what I believe as I move deeper into the role. —  We all start out the day with the intention to do and give our best. My role is to create space for everyone to bring their best forward so that their brilliance will inspire others to shine so that together, we can light up the world and make it a better place for everyone.

Namaste.

 

Where Plans Fail and Planning Matters

A week ago today, I took on a role I was not anticipating.

The Executive Director at the family emergency shelter and housing provider where I work left and I was asked to step in as Interim Executive Director.

It was not in my plan, but as Eisenhower is often quoted as having said (it wasn’t actually him but that’s another story), every plan is only as good as the first encounter with the enemy. Planning is essential, but plans are useless (that one is actually attributable to Eisenhower – he just said it a bit differently).

And that’s the thing about taking on such a big leadership role. While I am only taking on the role while the Board searches for a new ED, I don’t know how long that will take, and have committed to staying for as long as it takes to get the right person in place. Thus, I must plan accordingly.

Which is kind of exciting.

Because here’s the deal, several years ago I thought I’d enjoy the challenge of being an ED. At that time, as I explored opportunities I realized that my life vision and work vision weren’t aligned if I took on such a role.

When I joined this agency, I came because I wanted the last segment of my formal working career to be in a place where I was passionate about the mission, the people and the work. And I am.

I believe we can end child and family homelessness if we work together, build the necessary infrastructures and housing and stay focused on ensuring everything we do is bringing us closer to our goal.

I also believe we can’t do it ‘for’ the children and families experiencing homelessness. We must do it ‘with’ them, or as is often said by those with lived experience, “Nothing for me without me”.

To suddenly find myself in a place where I have authority and responsibility to move the bar closer to achieving our goals is exciting. Especially when I know I am surrounded by people I admire, trust and am in awe of their passion and commitment, are walking with me as we take each step on this journey.

Today, when I go into my office, I am taking with me a blank canvas to hang on the wall. The canvas represents where we are today, in a space where all things are possible and not all things are necessary.

It is the tension within that duality that excites me.

As we move forward over the next few months, the canvas will become a reflection of our hopes and dreams, desires and creations. What won’t be visible are the things we’ve chosen not to put on it. The things we determine don’t fit, don’t belong, don’t bring us closer to realizing our shared vision of ending child and family homelessness.

A week ago today I took on a new role. I believe it was the right thing to do.

Change requires stability and trust. I came to the organization to end my career on a high note. I found that opportunity. With this change in my focus, I get to play a leadership role in making a great organization even greater.

I’m excited and grateful.

Excited to take on a new challenge where I feel my contributions are making a difference to people and community.

Grateful for the Board’s trust in me and for staff’s willingness to walk with me as we explore all that we can do together to support children and families in crisis and all that we can do as a community to end child and family homelessness.

Namaste.

A hammock on a busy avenue

Yesterday, as I was leaving the family emergency shelter where I work, I noticed a hammock strung between two trees on the grassy area beside the parking lot across the street from our building.

There was someone in the hammock, maybe two. On the grass beneath it was a big black plastic bag and a suitcase. I could only assume the occupant’s worldly possessions.

It struck me that if that hammock was placed in someone’s backyard, its presence would evoke thoughts of comfort, coziness, lazy days of summer spent idly swinging back and forth.

Yesterday, the sight of it made me feel sad.

To have your whole world in a shopping bag. To hang your hammock, your home without a home, in a tree along a busy downtown avenue. To lie in your hammock hoping no one steals your belongings.

It just feels so sad to me. So distressing. So disturbing.

In the homeless-serving sector, we are faced every day with people whose lives are in disarray. Whose best efforts have lead them to the place they never wanted to be. Homeless.

And, just when you think you’ve seen or heard it all and encountered every aspect of this condition called homeless, you see something you never imagined.

In this case, a hammock strung between two trees on a busy downtown avenue.

I wondered about the person or persons in that hammock. What made them choose that spot? How did they get there? What resilience do they have that gave them the forethought to carry a hammock? How will they get home?

I thought about calling the DOAP team, a mobile response unit in Calgary that is operated by Alpha House to support individuals on the street who are in distress.

But the individual(s) in the hammock weren’t in distress. And they weren’t causing a disturbance.

I chose to let them be. To not disturb the delicate ecosystem they had created in that spot.

And still, the image of that hammock strung between two trees haunts me.

It is so intentional in its placement yet also a contradiction. Hammocks belong in backyards, not on busy downtown avenues.

I wonder if it will be there this morning when I arrive at work.

I wonder if in stringing that hammock between two trees they found respite from the hostile environment that a city can represent to those experiencing homelessness.

I hope the night treated them well.

I hope they came in for a meal. That between our shelter staff and the staff at the adult singles shelter next door, they found what they needed to be safe.

And if the hammock is still there, I will check with staff to see if they have already checked on their welfare. Because a hammock on a busy downtown avenue is not a sign of blissful peace.

It’s a sign that something is amiss in someone’s life.

Yesterday, I missed the sign and chose to walk on by.

Today, I’ve awoken.

Namaste.

 

The divine tastes of dinner with Chef Michael and team

Julius Caesar is quoted as having written in a missive to the Roman Senate after successfully winning a battle in 47 BC, Veni. Vidi. Vici. (I came. I saw. I conquered.)

After Friday night’s extravaganza with Chef Michael from the Calgary Westin Downtown, I would change it to, Veni. Vidi. Edi. Which loosely translated means, They came. They saw. They ate.

And eat we did.

It was extraordinary.

There is nothing about the evening I would change except perhaps a walk between each course.  I could not send my plate to the kitchen without cleaning it off. It was soooo good.

They arrived in a white van. Unloaded baskets onto carts that they then wheeled into our kitchen.

Roma and Jennie immediately set to work setting the table and organizing glassware and wine while Chef Michael and Sous Chef Saurabh began preparing the food in the kitchen.

I am in awe of how these four amazing individuals came into our home, created a masterpiece of a dinner and then, when they departed, left the kitchen as if it had never been used. All they left behind were the incredible memories of a delicious meal and sublime service. Of laughter. Shared times and divine tastes that lingered on my memory long after my tastebuds settled down.

Definitely a night to remember.

Particularly as it’s the first time I’ve seen my brother-in-law each salad and like it. He jokingly told Chef Michael he was coming over to the dark side. But not for long. Once the tenderloin was served he let go of his memory of salad and dove in with nary a thought for tomatoes and greens.

Even Beaumont agrees the evening was a huge success. Along with all the treats his Uncle Jim provided, at the end of the evening he snuck into the kitchen to lick the plates as they were being placed in the paniers to go back to the hotel!

As Chef Michael said in his parting remarks, the Westin is committed to giving back to community so being able to do dinner’s like this that support a cause like Inn from the Cold is really important.

Thank you Michael, Sandhu, Roma and Jennie. Your food, attention to detail, care and incredible grace left an impression in all our hearts.

And thank you the Marriott International and the Calgary Westin Downtown for believing so whole-heartedly in giving back to community and making evenings like ours on Friday night possible.

The Big Dinner with Chef Michael Batke

It doesn’t matter what I have, what I’ve done or do, the titles, accolades or accomplishment if in my doing and being, I do not put people first, I am empty.

My life is not richer because of what I have. It is richer, more vibrant, more ‘livable’ based on the quality of my relationships.

I am blessed to have amazing people in my life. People who have supported me over the years, through ups and downs and in’s and out’s. Who have stood beside me in dark times and celebrated with me in good times.

This evening, my beloved and I are hosting a special dinner. If we could, we would have had others at the table but this dinner is specifically limited to 8 people. (Alexis and James, Anne and Lee, T.C., M.C., CJ x2, NR and so many others – we would have found a way to have you at the table if we could have!)

Tonight’s dinner is in honour of two beautiful people — my sister Jackie and her husband Jim. It’s their birthday soiree and while not ‘big numbers’ their big hearts make it extra special.

What also makes this dinner extra special is, I’m not cooking it. And we’re not ordering in.

This evening, the Downtown Westin Hotel’s Executive Chef Michael Batke and some of his team will be preparing and serving the meal, in our home.

In July, Chef Michael participated in a lobster cook-off at the Marriott’s Annual Lobster BBQ held at the Delta Calgary South. Funds raised went to support Inn from the Cold, the organization for whom I work.

In the process, the five chefs competing in the cook-off, proffered up Dinner at Home for the successful bidders of a live auction. Now that’s community spirit and giving in action!

C.C. and I were fortunate enough to be the lucky bidders for Chef Michael to come into our kitchen and cook it up!

Tonight is the Big Dinner. (I know. I know. Caps are sooo annoying. But I am sooo excited I can’t help myself.)

It promises to be an incredible evening of extraordinary food, wine and service. The Westin’s wine guy gave us a listing of wine pairings and the incredible team at Vine Arts is fulfilling on the list. (I must remember to remind C.C. to pick up the wine!)

What’s incredible about this dinner is… I don’t have to do anything and it’s all as a result of our supporting a cause I am deeply committed to:  ending child and family homelessness in our city.

I gotta tell you, excited doesn’t even begin to describe how I’m feeling!

And just to whet your appetite… and to tease your tastebuds just a little bit.  Bon Appetit!

The Promise of Flowers Yet to Bloom (a poem)

The Promise of Flowers Yet to Bloom

©2018 Louise Gallagher

A flower lost itself to fall today.

Autumn fell upon its delicate petals
vanishing all memory of summer’s heat
as frost nipped its buds
and winter whispered with wicked glee,
I will see you soon.

A flower lost itself to fall today.

And with autumnal grace, golden leaves drifted down
into that place where winter’s cold embrace
lurks at the edge of lengthening shadows
creeping silently across leaf covered ground
lying fallow in anticipation of arctic winds yet to blow.

In autumn’s falling colours
the earth prepares
to awaken to black on white images
of frosty mornings
kissed with winter’s icy breath.

A flower lost itself to fall today.

Its petals fell effortlessly
as with one final sigh of relief
the flower dropped its seeds to cast
the promise of flowers yet to bloom
upon the wind.

And I wait in this liminal space
where autumn falls all around.

In the midst of golden leaves
and cast off petals
strewn haphazardly upon the ground
I stand hopeful in the shimmering possibilities
that awaken with every changing season.

____________________________________________________

The creative process fascinates me. I awaken unsure of what will appear once I touch my fingers to the keyboard and give myself up to trusting in the process. In that letting go of expectation, space is created for the muse to flow through me, creating space for that which is yearning to be expressed.

This morning, I had no idea an autumn poem was birthing itself in morning’s slowly awakening light. I had no idea that a photo I’d taken of the bunch of Asters I’d placed by our front door would awaken thoughts of changing seasons and all the possibility that sweeps in with every falling leaf.

Fall is my favourite season.

It seems fitting a poem would write itself out of that place where I let go of expectation of what to write and allow trusting in the process to give birth to that which is yearning to be expressed.